Client Care - Outreach
OVERVIEW
Client Care - Outreach
JOB LOCATION
SALARY
Competitive
START DATE
As soon as possible
BENEFITS
Generous holiday entitlement, Health Care Plan, Life Assurance
SUMMARY OF ROLE
Coordinate client outreach, feedback, reviews and reporting to maintain exceptional service for our clients.
DETAILS
About the Role
Initially focusing on the Outreach aspect of our Client Care process, you will proactively contact clients in key stages of their matter. You will take ownership of our third-party review activity, provide clear reporting on feedback and reviews, and work closely with fee earners and colleagues across the Firm. This hands-on role sits at the heart of the Firm, gathering feedback, recognising positive experiences and identifying any concerns.
Key Responsibilities
- Maintain and prepare client call lists
- Make initial and completion client calls
- Record and share feedback from clients at various stages of a matter
- Maintain, monitor and reply to reviews received via 3rd party sites
- Prepare and send weekly material to clients
- Prepare monthly outreach and compliance reports
- Support the wider Client Care Team as required, providing assistance during busy periods, covering team responsibilities when needed, and working collaboratively to ensure an excellent client experience is maintained at all times.
What we’re looking for
- Strong organisational skills and the ability to manage recurring weekly and monthly tasks.
- Excellent verbal and written communication skills, with a confident and professional telephone manner.
- A client-focused approach and the ability to handle feedback sensitively and appropriately.
- Excellent attention to detail and a commitment to maintaining accurate records.
- The ability to collaborate effectively with fee earners while managing your own tasks independently.
- Good working knowledge of Microsoft Excel, email and document management systems.
- A proactive, dependable and methodical approach to work.
- Excellent time management and ability to multitask.
- Be open to adapting and always looking for ways to improve processes.
- Experience in client care, customer service, administration or a similar role; experience in a legal or professional services environment would be advantageous.
Working arrangements
- 3 - 5 days per week, 9:00am – 5:00pm
- Occasional travel between offices may be required
- Own car essential
Why join Atkins Dellow?
We’re not your typical law firm. We’re a fast-growing, broad-service practice with offices across Suffolk and London, known for delivering first-class legal advice with energy, warmth, and clarity.
Atkins Dellow is home to a down-to-earth team of experts who care deeply about the quality of their work and the people they work with. We combine high professional standards with a refreshingly positive working culture – collaborative, supportive, and ambitious.
You’ll be joining a firm that:
- Is genuinely people-first, valuing individuals and their development
- Encourages new ideas and fresh thinking
- Invests in modern tools and processes to support better outcomes
- Offers meaningful career progression in a supportive environment
We are committed to recruiting on merit and suitability for every role, on the basis of qualifications and experience. All applications are considered fairly and equally regardless of sexual orientation, race, disability, religious beliefs, age and any other protected characteristic. We ensure equal opportunity at every stage of the recruitment process.